Service Operation best practices lead to stable, efficient and effective management and operation of IT services. This means developing strong capabilities from reactive and proactive perspectives to ensure customers receive value added services reliably and continuously. Service Operations implies developing strengths in a company’s ability to monitor and manage the day to day activities and infrastructure that services rely on.
Examples of best practices within Service Operations include:
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Organizing Service Operations
- Technology Consideration